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Wear & Care

Custom Pieces

Shipping

Warranty & REFRESH

Warranty Coverage

Refresh Option

Refund Policy

All pieces are handmade, made-to-order, and no two are the same. Uniquely yours. Please allow 1–2 weeks for your order to ship.

Always put your pearls on last after applying makeup, perfume, and lotions, and remove them first. Humidity & Wear

Pearls thrive in a slightly moist environment. Avoid exposing them to extreme heat, dryness, or high humidity.

Custom Pieces are always welcome. Contact through the email form to start the process. A $50 deposit is required.

We currently only ship within the United States. Don't hesitate to get in touch with us if you’re after international shipping.

All packages are sent with USPS.
Standard Tracked Shipping is complimentary.
Express Shipping is $15

Your order will be shipped within 1–2 business days after it is completed.

We offer a one-year warranty from the date of purchase to ensure your piece is crafted to last and be worn with ease. The refresh option comes with the warranty and lasts 3 years.

This warranty covers any manufacturing defects, including issues with materials or craftsmanship, under normal wear. If your piece requires repair within this period, we’ll take care of it.

If your style evolves or the piece no longer feels like you, we offer a one-time complimentary remake within the first three years. You may return your original piece, and we’ll collaborate with you to redesign it to better reflect your current style.

How It Works

Send your piece back to us within three years of purchase
Share your updated vision or preferences
We’ll work with you to reimagine and remake your piece

Please Note

Remakes are offered once per piece within the 3-year warranty period
Significant design changes or added materials may incur an additional cost
The original piece must be returned to qualify for a remake.

All sales are final. If your piece doesn’t fit as you'd like, we offer options to resize your necklace for a better fit.

Due to the custom nature of our pieces, SER GEMS does not offer returns or refunds. We’re committed to making your experience seamless—please review all product descriptions carefully before purchasing.

Last Updated 24.10.31

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